RETURNS & D.O.A POLICY

ALL DRY GOODS

New York Reef Aquatic is offering a refund within 14 days from the sale date. Item must be in the original box, opened boxes will require a 25% restocking fee. New York Reef Aquatic DOES NOT accept return and refund on used items. Please contact us for return RMA number. Customer is responsible for shipping fees.

FISH & CORAL
No returns or refunds. Store credit only for DOA.

DOA Guarantee:
  • Please read 'Terms and Conditions' carefully.
  • Please do not discard specimens without our consent as this will void our guarantee.
  • If your deceased animal goes 'missing' or gets 'eaten', we will not provide a refund. Many missing animals are hiding and are not deceased. It is your responsibility to provide proof of the deceased specimen.
  • Customer must sign for package on the first delivery attempt -- even if FedEx or UPS is late.
  • If your order is delayed you are still required to receive it and acclimate all contents before contacting us. Delayed orders will be handled on a customer to customer basis.
  • Customer must follow all acclimating procedures even if animals appear dead. While we pack with the utmost care, fish or corals may be stressed from shipping and will become more lively after acclimation and rest.
  • Tank’s water chemistry must be within the following parameters: - Temperature – between 75°- 83° F and constant - Ammonia – 0.0 ppm - Nitrite – 0.0 ppm - Nitrate – 0.0-30 ppm - pH – 8.1-8.4 - Specific gravity – 1.020-1.025
  • We will not be responsible for livestock that has died as a result of being harassed or picked on by other fish.


How to submit a livestock claim:
  • Please do not call for livestock losses, all losses must be reported via Email with pictures within 2 hours of delivery confirmation.
  • We will not issue any refunds but will issue a store credit with a picture of the deceased submitted via email.
  • We will not re-ship lost items, they will be credited instead and you may submit another order at a future date.
  • You will receive a confirmation email to let you know your account has been credited.
  • Sorry, we do not issue credit or refunds for any shipping costs.